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This Refund Policy applies to professional and consultancy fees paid directly to Glocal Opportunities. Your signed engagement letter, service agreement, proposal, or invoice may contain service-specific refund terms. Where those terms differ from this general policy, the signed service-specific terms will apply.
Counselling, consultation, profile evaluation, eligibility assessment, document review, and similar appointment fees are non-refundable once the session or review has started or been completed.
Professional fees are earned as work is completed against the milestones described in your engagement letter. Amounts attributable to work already performed, documents reviewed, applications prepared, appointments arranged, or other milestones delivered are non-refundable.
Government, embassy, consulate, visa, biometric, medical, police-clearance, language-test, courier, translation, notarisation, attestation, insurance, banking, and other third-party charges are generally non-refundable once paid or committed to the relevant provider. Glocal Opportunities cannot refund amounts retained by an external provider.
Professional fees pay for consultancy and application-support services, not for a guaranteed visa, admission, job, permit, or immigration outcome. A refusal, delay, policy change, withdrawal by an authority, or change in your eligibility does not by itself create a right to a refund.
If you ask us to stop work, we will review the completed milestones and any non-cancellable third-party commitments. Any approved refund will be limited to the unearned portion of professional fees after deducting completed work, applicable taxes, banking charges, and third-party costs.
If you believe you were charged twice or paid an incorrect amount, contact us promptly with your name, invoice or application reference, payment date, amount, and transaction reference. Verified duplicate or excess payments will be corrected through the original payment method where reasonably possible.
Send refund requests to info@glocalopportunities.com with your full name, service, invoice or application reference, payment details, reason for the request, and supporting documents. We may request additional information needed to verify the payment and work completed.
Approved refunds are normally processed within 30 working days after the request and required information have been accepted. The time taken for the amount to appear in your account may also depend on the payment gateway, bank, card issuer, or original payment method.
For questions about this policy, contact Glocal Opportunities at info@glocalopportunities.com or call +91 99585 24200.
